NAVIGATE THE NEW AUTODESK BUYING EXPERIENCE

Autodesk are moving to a new buying process for the majority of their subscription sales. In this new model, Autodesk solution providers like Team D3 are still involved in all phases of the pre-and post-sales experience except for the actual order and payment transaction which will now happen direct between you and Autodesk, as it does with Flex today.

On November 13, 2023, Autodesk launched this new experience to customers who purchase subscriptions in Australia. Following a successful trial Autodesk have decided to roll this out globally during FY25/26 (calendar year 2024 & 2025).

• New Zealand transitioned to the new buying experience on  March 4th, 2024
• US and Canada will transition to the new buying experience on June 10th, 2024
• No specific timelines for other geographies have been provided at this time.

The current buying experience is not optimized, so Autodesk is on a journey to streamline and improve their customer 
experience.
• Autodesk is modernizing its business to better support its customers and their design & make processes.
• Personalized experience - direct interaction with you will provide deeper insights and understanding, and enable the 
provision of personalized experiences tailored to your needs
• Predictable pricing – you can feel confident in a consistent price regardless of how you buy.
• Streamlined process – simplify and expedite your buying and renewal experience with self-serve capabilities if 
required

Research has shown a trend towards the consumerization of the B2B buyer experience, with customers like yourselves 
demanding quicker and easier access to subscriptions. 
Autodesk states this new experience has three core benefits:
• A simpler way to receive purchase and service recommendations tailored to your needs. 
• Consistent pricing no matter how you buy.
• Self-service capabilities for added control and convenience.

We see this as a positive step forward in the evolution of your Autodesk subscription buying experience. This new process will also allow us to focus more on listening to you, delivering insight, and helping solve your problems.

In the new buying experience , we (Team D3) will still provide advice and guidance on the best-fit solutions for your needs and provide you with a quotation, but the actual order and payment transaction for your Autodesk subscriptions will now happen directly between you and Autodesk. Team D3 will still have responsibility for all post-sales activities such as onboarding and support. The process for buying other third-party software, Symetri Tech, or our own services remains unchanged.

There are a number of ways to find out more about these changes:

• Watch a video [here] with a full explanation of the changes that will come into effect on June 10^th, 2024 (in US and Canada only).
  
• You can find an infographic [here] with simple steps on the actions you need to take to prepare for the changes ahead.
• View our on-demand webinar [here] to understand more and get your queries answered via a Q&A session.
• Get in touch with your account manager to learn more.

There will be a couple of steps you need to take to prepare for the changes ahead. Full details on this can be found in an infographic [here]. Alternatively, get in touch with your account manager.

You can continue to use all your subscriptions as before, nothing is changing in this regard. 

Please contact your account manager or email our support team, info@teamd3.com.

Or, fill out the form at the bottom of this page and we will get back to you.

Yes, your quote is still valid for the term stated at the bottom of your quote.

Team D3 will still be your first point of contact to discuss your needs and configure a quote, but the final quote for the Autodesk elements of your order will be emailed to you by Autodesk. You will then need to confirm that order by clicking on the link in the email.

Yes, any orders we have recently received will be processed and fulfilled as it always has been.

The process for making amendments varies depending on the type of amendment you wish to make.

1. Returns/Cancellations: If you wish to return your Autodesk purchase, you will need to submit a return request on their portal. Please note that requests for returns must be made within 30 days of purchase for a full refund or, for monthly subscriptions, within 15 days of purchase. Please be aware that refunds are not permitted for purchases that hold a unique legal agreement.
2. Add Seats: If you require an additional subscription, please get in touch with your account manager and they can provide a quotation for you.
3. Need Help: Your Team D3 account manager is available to guide and support you throughout your subscription buying process. Don't hesitate to contact them for assistance or clarification.

You can edit your renewal settings at any time utilizing the self-serve tools on your Autodesk account or by contacting your dedicated Team D3 account manager for assistance.

The following changes can be made utilizing the self-serve tools within your Autodesk Account:

• Add Seats
• Reduce Seats (for next renewal)
• Early Renew
• Turn Auto-Renew ON or OFF

Yes, auto-renewal is already turned on. Keeping auto-renew on ensures that your subscription remains active and access to products and services is uninterrupted. You will receive a reminder with the renewal date and price prior to payment processing.

You can edit your renewal settings at any time utilizing the self-serve tools on your Autodesk account or by contacting your dedicated Team D3 account manager for assistance.

Every organization has its own processes and procedures for transacting with a new supplier. Make sure you speak to your procurement or finance teams to understand what they will need in order for you to transact with Autodesk.
All the information you need to set Autodesk up as a supplier on your system, ready for payment transactions can be found here. 
If you have any issues or more information is needed, please contact your account manager at Team D3. We will be able to help submit a request on your behalf. 

Pricing will be at Autodesk MSRP moving forward for contracts renewed after June 10. Please note that there is a blackout period from the 3rd of June to the 10th, so orders must be submitted before June 3rd.

Any discount comes directly from Autodesk and is no longer under the control of partners. 

You do not need to change the account details for Team D3. This will still be in use when you purchase other third-party products, Symetri Tech, or services from Team D3. However, for your Autodesk purchases, you will need to be able to pay Autodesk directly and will need to use their payment details to do so. Access the vendor set up form for your region [here.]

Every organization has its own processes and procedures for transacting with a new supplier. Make sure you speak to your procurement or finance teams to understand what they will need in order for you to transact with Autodesk.

All the information you need to set Autodesk up as a supplier on your system, ready for payment transaction can be found [here.]

If you have any issues or more information is needed, please contact your account manager at Team D3. We will be able to help submit a request on your behalf.

Yes. Customers who select "Pay by invoice" can now add purchase order information to their orders.

The most common payment types include:

Invoice – 30-day payment terms available subject to your account approval

Direct Debit

PayPal

Credit Card

*Payment options may differ by country

To avoid losing access to your software, it's important to settle any outstanding balances as soon as possible. Here's what happens if your payment is late for an Auto-Renew subscription:

• 16 days past the renewal date: If your payment isn't received within 16 days of your renewal date, your access to the software will be suspended.
• 30 days after suspension: Your subscription will remain suspended for 30 days. This gives you time to make the payment and regain access.
• 46 days past the renewal date (Important!): If your payment remains unpaid for 46 days after the renewal date, your subscription will be canceled. Unfortunately, at this point, you won't be able to renew your old subscription and will need to purchase a new one at the current price.

If your subscription agreement includes Net 30 terms, this means you have 30 days from the invoice date to make a payment.

• 16 days after the Net 30 term ends: If your payment isn't received within 16 days after the 30-day payment window closes, your access to the software will be suspended.
• 30 days after suspension: Your subscription will remain suspended for 30 days. This gives you time to make the payment and regain access.
• 46 days past the invoice date (Important!): If your payment remains unpaid for 46 days after the invoice date, your subscription will be canceled. Unfortunately, you won't be able to renew your old subscription and will need to purchase a new one at the current price.

There are a couple of ways you can finance your software purchase:

• Autodesk Financing: Autodesk offers financing options for annual and 3-year subscriptions of $4,500 or more. You can find details and apply online through Autodesk Terms and Payments: www.autodesk.com/buying/terms-payments
• Third-Party Financing: You can also explore financing options from independent lenders or financial institutions. This can offer more flexibility in terms, rates, and minimum purchase amounts.
• Before making a decision, be sure to compare rates and terms from different lenders to find the option that best suits your needs.
• Please speak to your dedicated account manager to gain a better understanding of your financing options.

Please send a copy of your tax exemption certificate to your dedicated Team D3 account manager via email. They'll make sure it's applied to your account right away.

Yes, you can pay your invoice by mailing in a check.

• Remit to address: Autodesk Inc., c/o Citibank
  PO Box 2188, Carol Stream, IL 60132-2188 

The Team D3 terms and conditions for existing contracts will remain the same, and for future purchases of Symetri Tech, or other third party products and services.

For purchases made direct with Autodesk via the new buying process, you will need to agree to Autodesk’s Terms of Use, found [here.]

Autodesk’s Terms of Use can be found here.

You will retain your Team D3 account manager who will provide advice and guidance on which Autodesk products, and other technologies, best suit your needs and arrange a quotation.

Please contact your account manager or email our support team, info@teamd3.com.

Or, fill out the form at the bottom of this page and we will get back to you.

 If you wish to return your Autodesk purchase, you will need to submit a return request on their portal. Please note that requests for returns must be made within 30 days of purchase for a full refund or, for monthly subscriptions, within 15 days of purchase. Please be aware that refunds are not permitted for purchases that hold a unique legal agreement.

1. Link to get return/cancellation started.
2. Choose "Help with an order > Refunds and cancellations > Choose your method of support: Live Chat, Create a Case, or Call B

 

Autodesk's return policy can be found here.